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Mentalix Application Note #10005

Product: Pixel!FX

Software Version(s): 3.x, 4.x, 5.x

Platform(s): All Platforms

Subject: Scanner reset/attach error

Revision Date: October 18, 1996

Problem:

User is getting the message "Cannot reset or attach scanner."

Solution:

1. Verify the cables are connected properly.

2. Verify the SCSI chain is terminated properly.

3. Verify the scanner is connected to the first SCSI bus (see platform-specific notes for attaching to secondary SCSI buses).

4. Verify the scanner is set to the correct SCSI address.

5. Cycle power on the scanner and reboot the system.

For additional information or assistance, please call Mentalix Technical Support at (972) 423-9377 Ext. 33.